Privacy Policy

1. Introduction

Welcome to Reel Maker ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video generation platform for creating reels for TikTok, Instagram, and YouTube Shorts.

By using Reel Maker, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address (via Google OAuth authentication)
• Profile information from your Google account (if provided)
• Account preferences and settings
• Subscription and payment information (processed securely through Stripe)

2.2 Content and Usage Data

We collect information about the content you create and how you use our service:

• Video generation requests and parameters
• Text prompts, Reddit post URLs, and other input content
• Generated videos and associated metadata
• Credit usage and subscription tier information
• Video generation history and preferences
• Custom presets and settings

2.3 Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Usage patterns and feature interactions
• Error logs and performance data

2.4 Payment Information

Payment processing is handled securely by Stripe. We do not store your full credit card details. Stripe collects and processes payment information in accordance with their privacy policy. We only receive confirmation of successful payments and subscription status updates.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our video generation services
• Account Management: To manage your account, process payments, and manage subscriptions
• Credit System: To track and manage your credit usage across free and paid tiers
• Video Processing: To process your video generation requests and deliver completed videos
• AI Services: To utilize OpenAI services for caption generation, content improvement, and other AI-powered features
• Communication: To send you service-related notifications, updates, and support responses
• Analytics: To understand how our service is used and improve user experience
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Processing

Your data is stored and processed using the following services:

• Supabase: User accounts, authentication, and application data are stored securely in our Supabase database
• AWS S3: Generated videos and media assets are stored in Amazon S3 buckets
• AWS SQS: Video generation jobs are processed through AWS SQS queues
• Stripe: Payment and subscription data is handled by Stripe's secure infrastructure
• OpenAI: Content is processed by OpenAI services for AI-powered features

All data is encrypted in transit and at rest. We implement industry-standard security measures to protect your information.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (Stripe for payments, Supabase for database services, AWS for infrastructure, OpenAI for AI services)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and associated data
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of non-essential communications
• Account Control: Manage your subscription, credits, and account preferences through the dashboard

To exercise these rights, please contact us at the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your authentication session
• Remember your preferences and settings
• Analyze service usage and performance
• Improve our service functionality

You can control cookies through your browser settings, though this may affect certain features of our service.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services to you. We may retain certain information for longer periods:

• To comply with legal obligations
• To resolve disputes and enforce agreements
• For legitimate business purposes
• Generated videos may be retained as per your account settings and subscription tier

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

9. Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication via Supabase Auth
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through Stripe
• Infrastructure security through AWS best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice on our service

Your continued use of the service after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

• Our support page in the dashboard
• Email support through your account dashboard

We will respond to your inquiry within a reasonable timeframe.